Tamika Hughes

Manager, CX Strategy
Pearson VUE, United States

A key member of Pearson VUE's Customer Experience team, Tamika helps drive customer experience transformation at Pearson VUE through work in the key areas of strategy definition, roadmap ownership, journey management, and client development/engagement. Prior to her eleven years with Pearson VUE, Tamika gained experience in creative problem solving and knowledge management in a variety of contexts. She holds dual master's degrees in law and social policy and social service from Bryn Mawr Graduate School of Social Work and Social Research. Tamika is also certified in design thinking, human-centered strategy, evaluation studies, and product management.

Presentation(s):

• Collecting and Using Customer Insights for Experience Innovation and Personalization

  Tuesday, October 24, 2023
  1:00 PM – 4:00 PM MT

• A diversity and inclusivity maturity model for certification and testing

  Friday, October 27, 2023
  7:30 AM – 8:30 AM MT