As organizations work to evolve their programs, it’s more critical than ever to understand the shifting needs and expectations of test-takers and other customers. Customer demand for more personalized experiences increasingly drive the need for more flexibility in learning, practice, and testing options.
Explore methods of gathering customer insights and perspectives. Gain understanding of how to leverage personalization and innovation to enhance customer experience. Throughout the workshop, participants will engage in hands-on exercises and group discussions that will enable them to apply the concepts learned to their own businesses.
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