Data Management, Privacy, and Test Security

So Now What? – Taking Action Once an Exam Misconduct Investigation Has Been Completed

Thursday, October 26, 2023

9:00 AM – 10:00 AM MT

Location: Broadmoor Hall F

Presenter(s)

Kelsey Makkay

Associate Director of Certifications, Test and Standards Development
Association for Supply Chain Management, United States
Christa Jurasic

Senior Manager of Certification Operations
Association for Supply Chain Management, United States

Main Contact/Presenter(s)

Harry Samit

Director, Special Investigations
Pearson VUE, United States

Presenter(s)

Bryan Friess

Director, Information Security
Pearson VUE, United States

Misconduct by candidates and by people the candidates hire to assist them with cheating threatens the integrity of credentialing programs. Although only a small proportion of candidates engage in such activity, the impact is significant.

Various investigative techniques can be utilized to uncover such activity and to inform exam programs what happened and who is responsible.

But then what?

This presentation examines options available to exam programs to remediate misconduct once it has been detected and investigated. It focuses not just on traditional measures such as score revocations and bans, but also details more impactful tactics such as referral to law enforcement agencies, prosecutors, and regulatory bodies, as well as the use of civil litigation.

While more complex and resource-intensive than traditional measures, external referrals have the potential to be highly effective. This is because prosecution in many cases either deters criminal enterprises from continuing their illicit activities or stops them altogether by incarcerating those responsible and seizing their assets.

This presentation will examine a variety of misconduct remediation measures to give exam sponsors a slate of options once misconduct has been confirmed. The goal is to educate participants, so they can make the best decisions for their exam programs to neutralize exam security threats today and in the future.

Learning Objectives:

Upon completion, participant will be able to describe the categories of misconduct facing credentialing programs today.
Upon completion, participant will be able to articulate the need to maintain a comprehensive disciplinary/conduct remediation policy and to describe the elements of such a policy.
Upon completion, participant will be able to list traditional misconduct remediation measures.
Upon completion, participant will be able to describe situations in which a law enforcement/prosecutive referral or civil action is appropriate and would contribute meaningfully to protecting the integrity of their credentialling program
Upon completion, participant will be able to enumerate strategies which that improve the chances of a successful law enforcement referral or civil litigation.