Vice President Enterprise Architecture Pearson VUE, United States
Artificial Intelligence (AI) continues to be a major technology trend across industries. AI facilitates faster decision making, reduces human errors, provides digital assistance, stays available 24 x 7, and helps make products and services broadly available to all. In assessments, AI supports variable content, item generation, and increased security levels. It also delivers a more supportive candidate experience — through automated check-ins, test-taker guidance, chatbots, and customized support — with even more capabilities on the horizon. With all AI has to offer, we need to continue enabling adoption. However, AI has become a hot topic because it can unintentionally introduce bias into the candidate journey. The question is this: how do assessment leaders bring AI into programs in a responsible way, harnessing the benefits while managing privacy, regulatory, and ethical risks and prioritizing Diversity, Equity, and Inclusion efforts?
Learning Objectives:
Upon completion, participants will be able to understand what Responsible AI is and how it benefits the assessments industry.
Upon completion, participants will be able to share emerging best practices for deployment of AI initiatives.
Upon completion, participants will have learnt the AI challenges that we face and how programs & vendors can work together within our industry to facilitate AI adoption.
